There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. Can you direct message your name and address? DO NOT TOUCH downed lines or anything they are touching. I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. how do i report a downed comcast line? - perfumexo.com God forbid this huge company actually provide a phone number where you could talk to someone. Thank you so much for contacting our Xfinity Support Team over Reddit. Warn others to stay away. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. First Call 9-1-1. Downed Power Line. How to stay in touch with Verizon during an emergency A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. Usually 911 dispatch has unlisted numbers for utilities. For immediate assistance, check out the Xfinity Assistant. A woman in Huntington says she contacted Comcast several times about a line. Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! Contact Customer Service at (800) 391-3000. I have a downed wire in the middle of the street. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. I have a downed line in my front yard. Comcast Line Down in My Yard : r/Comcast_Xfinity - reddit and our First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. There may be a 60 day notice cancellation fee for your service. Contact Us | Comcast Business Support Youve reached the best place and perfect person to help with virtually all of your account needs! Press Enter to send it. I don't have AT&T, or a landline. Adding to this post, because the instructions didn't say to wait for a response when using the private message option. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. how do i report a downed comcast line? - tourdefat.com This post was marked as closed. Hello there! We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. We can assist you with getting a ticket opened to let our amazing local team know. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. Please contact the moderators of this subreddit if you have any questions or concerns. How to Reach a Real Person at Comcast/Xfinity. ASA, ABA, Adherence). Id give them a ring. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. Comcast Xfinity Outage Map. Let us give you a call as soon as an agent is available. Internet Security with Xfinity - Report Abuse While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. We have made changes to keep employees safe so response and call times may be longer than usual. Question: Does Comcast Hve To Repair A Cut Cable Line Sky News is distributed via an English-language radio news service, and through online channels. You can also request a call at a time that fits your schedule. Jacksonville, Florida Area. How to Report an Issue Online Visit xfinity.com/xfinityassistant. Our community is your official source on Reddit for help with Xfinity services. In the top right corner, you'll see a little chat icon near the bell icon. Thanks! Cookie Notice 5. For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 We're sorry that didn't solve your issue. Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. Comcast landlines are being used by homes and businesses alike. An official employee, such as myself or whoever is first available, will respond. if the line is damaged, to reconnect service they'd probably be running a new line anyways. I'll bring it to the attention of a board admin, I know that doesn't do you any good now. ET. For your safety, do not touch or move the downed line. -ATTU-verseCare. We have made changes to keep employees safe so response and call times may be longer than usual. A recent storm brought down a tree which took down one of the above ground cables by my house. How do I report an above ground cable down? : r/Comcast_Xfinity - reddit Payments are posted to your account after 5:30 p.m. on the day they are received. You can email the site owner to let them know you were blocked. You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. Comcast does not do tree trimming. Scan this QR code to download the app now. We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. Marion County officials report storm has passed leaving widespread wind Ask for the Comcast liason. How do I report down a cable line? New comments cannot be posted and votes cannot be cast. Let us know. -You are responsible for the "mast," the . Why is my Xfinity Cable box stuck on boot? You have to sign up for gig service and sign a 2 year contract first. An official employee, such as myself or whoever is first available, will respond. Immediately Call Emergency Services. Comcast Xfinity Outage Report Is The Service Down? Verizon Customer Service - Contact Us | Verizon Help Center and Support I need someone to come out and fix it. I am a bot, and this action was performed automatically. Should you experience further issues, please create a new post. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. In the aftermath of a major storm, be aware of hazards presented by downed power lines. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. Genius. If you see a power line on the ground, don't assume that it is not energized or that it is insulated. Click Continue. Write your 17-digit account number on the "For" line of your check or money order. This option is available 24 hours a day, 7 days a week. Electric Lines that run from the utility pole to your residence. Report or View Outages; Other Contacts; General, Business, Landlord, . Don't worry, we'll never do that as it might cut into our profits for the quarter. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). Our team can help get that line raised. Call us anytime at. How to report a down or damaged CenturyLink line. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. How to report a downed wire if I'm not a customer? I am at a loss. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. When asked if you want to order new service, say "No." See how you can save when you add Comcast Business Mobile or add a new line. 2 1 RR ryanray.rr81 Visitor 2 Messages Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. Choose the option that best describes your situation. #iworkforComcast For more information, please see our Two delivery trucks have had close calls recently. You can report an issue by going to the Xfinity Status Center. Filing a report of a low hanging cable? - Google Groups Type your message in the text area near the bottom of the window 5. Press 0 a lot. Privacy Policy. Emergencies and Safety | Consumers Energy Xfinity Status Center - Check for Service Outages In Your Area How does cable internet get to your house? In the 'To' line, type "Xfinity Support" there. Click Continue. Call 9-1-1 immediately to report a fallen power line. Thank you for reaching out to the Digital Care Team. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. Scroll down and select Manage Internet. Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages If you absolutely need to have it removed, consult with an electrician before doing so. I would like to report down wires in my back yard for the second time. Asking on behalf of my place of business. I called but only received voice mail. Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. Who removes tree branches resting on utility cables in easement? Please send us a PM with your first and last name, as well as house numbers to your service address. Call 800.288.2020 and select Repair. I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. The easement at my back property line has poles with electric and utility lines. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. Not a word either by phone, email or through the support chat since then. Thank you so much Anthony for sending us over those details and the Modmail. Don't touch a downed power line or other equipment. Report an issue Select Chat. Companies respond better when others are watching. We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. Wires down in your yard: Who is responsible? - ABC27 to Call your mayor's office. Remember: This number is just for unburied ground cables. I can't get into my property because the line is blocking the drive way. Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. 70% of power outages are caused by major weather. 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago Downed/hanging electrical wires - who to report to? | Universal Hub Thanks! .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. If you are experiencing problems with Comcast Xfinity, please submit a report below. Select Restart Modem to begin troubleshooting. They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. 1. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. Create an account to follow your favorite communities and start taking part in conversations. If youve got a free afternoon, you can run the cable yourself and save some money. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) Service Status Center | Comcast Business Tips in case of an outage What if my power is out? If you have questions about your services, we're here to answer them. How do I get Comcast to come deal with this? I have a downed wire in the middle of the street. That person will tell you who the city's contact is in the Comcast governmental affairs office. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). Full special report: Alex Murdaugh found guilty in murders of wife and son Here is a list of frequently requested telephone numbers: Cable. It's infuriating. A coaxial cable is capable of carrying current. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. The tree and the cable are both on the grass verge next to my property. How do I report this? Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. I am a bot, and this action was performed automatically. If you smell natural gas or see downed power lines please do NOT use this page. The channel and its live streaming world news is available . The wires at my rental property are on the ground. There appears to be no other way to contact comcast/xfinity. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. https://corporate.comcast.com/stories/meet-our-digital-care-team. If the center conductor of the cable is solid copper, it carries it quite well. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. Like. Include the words "Firewall Investigation" in the subject line. An official employee, such as myself or whoever is first available, will respond. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. A drop-down list appears. came out and verified that it isn't live. I am a bot, and this action was performed automatically. My thinking, if I were to do this at my house would be that that 1.) I have followed these instructions and sent the private message on 6/1/21. Contact Comcast and let them know of the down landline problem. For immediate assistance, check out the Xfinity Assistant. That's not what we want to see! I have called multiple times but I don't have an account so it won't let me through to talk to someone. The tree and the cable are both on the grass verge next to my property. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! However, its critical not to cut into a power line, as you know. Low hanging main line cable | Comcast Business Support Community BBC - Wikipedia Then, call PG&E at 1-800-743-5000. Our team can assist with getting those downed wires raised. Emails sent with an attachment cannot be processed. It's not the power line and I don't think it's the regular cable either because there's no service outage. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Downed Wires | Baltimore Gas and Electric Company If you have questions about your services, we're here to answer them. Click the direct message icon, 2. What to expect: Your complaint will be posted online in a public database. We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. The action you just performed triggered the security solution. To qualify for the credit, customers must: 1. Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. You can contact 811 to get utility lines marked. If the IP address resides on the Comcast network. Get in touch with Comcast Business. I am a bot, and this action was performed automatically. Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. 7 years ago. Store Locator Status Center Check for outages and troubleshoot your services. In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. If you have questions about your services, we're here to answer them. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Thank you for reaching out to our forums community, its great we can connect this way! Hope this helps you out. Then Call Us. Welcome to the Xfinity community! Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Performance & security by Cloudflare. My electric company has been out already and have told me that it is Comcast's issue. Can you direct message us your name and address, please? We have all the tools to help with your cable line and make sure it gets taken care of. Call BGE at 1-877-778-2222 to report any downed electrical lines. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Press Enter to send it. This website wants shut Occasionally there is a mix up and Comcast forgets to bury the drop. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! With our new Xfinity support chat, you do not need to input the name of a person. I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. Report A Downed Line. Comcast Xfinity problems in the last 24 hours. I do apologize once again for the delay on our end and sincerely appreciate all your patience! Provide your account info and say, Line is down., Dont have AT&T service? How do you get straight to a representative? Type your message in the text area near the bottom of the window. Stay at least 10 feet away from the wire and secure the area to keep others away, too. . Discussion. Comcast Xfinity Outage Map Is The Service Down? Heads up: Extreme weather or other factors can bring down lines, including electrical lines. Hello @ryanray.rr81 and thank you! Update on June 10, 2021. Search accounts based on account number, or chat online. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. A tree in my back yard has two large branches resting on the phone/TV cables. Their credit are expensive and for them to delete for no reason given is full fraud and Theft. Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. Type a message to let us know what your issue is. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. How to report a downed wire if I'm not a customer? Where or how can I report this? The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. Click the Check for Issues button. A: Cable and phone wires dont carry current, so its safe to remove them. I hope youre having a great week so far! Report an Issue - Xfinity Support You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? Create an account to follow your favorite communities and start taking part in conversations. I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. STAY AWAY from downed power lines. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line.

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