PCAs travel at no cost when accompanying the eligible customer. Download the application (click on the link below), or contact the Mobility Eligibility office at 404-848-5389 to request an application for Mobility Services. It is your responsibility to maintain the Breeze Card in good, useable condition. Mobility Operators do not provide services that exceed door-to-door assistance. If the facility has a guarded gate or limited access, the customer should inform the security staff of the scheduled pick-up and return times. Assistance for TDD Users: (202) 366-0153. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. Under the contract, MTM will leverage its On the Move program to perform paratransit eligibility certifications. The completed application (both Part A & B) must be faxed to 404-848-6900, or mailed to: Mobility Service, 2424 Piedmont Road NE, Atlanta, GA 30324. Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, EXPIRATION OF CERTIFICATION/RECERTIFICATION, CANCELLING, CONFIRMING, OR CHANGING TRIPS, PCAS, TRAVEL COMPANIONS, CHILDREN & SERVICE ANIMALS, BOARDING A MARTA MOBILITY BUS WITH A MOBILITY AID, http://www.itsmarta.com/ride-with-respect.aspx, MARTA MOBILITY OPERATORS RESPONSIBILITIES, FTA TOLL FREE NUMBERS & CONTACT INFORMATION. Customers who had at least six (6) valid No-Show infractions will receive written notification informing them that as of August 15th their service will be suspended for seven (7) days (August 15-21) due to excessive No-Shows. The Travel training service will match you with a travel trainer who can: The U.S. Department of Transportations ADA regulation, 49 CFR 37.129 (a) provides that, with the exception of certain situations in which on-call bus service or feeder paratransit service is appropriate, complementary paratransit service for ADA paratransit eligible persons shall be origin-to-destination service.. If the disability continues beyond the certified time, MARTA will require a revised certification from the customers Health Care Professional. Service cannot be provided earlier, later or on days when MARTA fixed routes bus and rail services are available. The customer has ten (10) days from the postmark date of the written notification to appeal a pending suspension. Red Line service will be suspended south of Medical Center from 9pm Feb. 17 through the end of service on Feb. 22nd. MARTA Mobility service is curb-to-curb. Customers are allowed to bring bikes on buses that are equipped with a bike rack. Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY 5. Travel Companions are subject to the regular MARTA Mobility fare. Riders' Advisory Council; . Some may also come with a warning from the manufacturer that they should not be used as seats on moving vehicles. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. The approval letter will indicate the MARTA Mobility eligibility expiration date for each individual. 404-848-5000 . This rule includes operation of the hydraulic lift and attempts to remove wheelchair tie-downs. If service is to be suspended, the reasons will be provided. To be viewed as accompanying the eligible customer, the PCA, travel companions, and children must have the same origin and destination points as the eligible customer. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. Weekday: 4:45 AM - 1 AM; . Customers must present a valid MARTA Mobility Breeze Card or Identification (I.D.) Customers can load their MARTA Mobility Breeze Cards in the following ways: 1. Riders' Advisory Council; . Reservations can be made by calling MARTA Reservations at (404) 848-5826 to book trips between MARTA and CCT. Indicate the use of a service animal, if applicable. The assigned Mobility Bus is scheduled to arrive during this time. The suspension will go into effect on the 15th day of the next month and will last seven (7) consecutive days. The appeals hearing must be conducted within thirty (30) days of receipt of a request to appeal. If customers have a temporary disability, they may obtain MARTA Mobility eligibility for the expected duration of the disability. Customer Service. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. Upon receipt of the Breeze Card, Customers will be asked to sign a written affidavit which acknowledges the following points regarding the use of the Mobility Breeze Card: 1. MARTA Mobility provides ADA-complementary paratransit service to anyone unable to ride or disembark from regular MARTA transit services. MARTA Mobility. Replacement cards may be obtained by visiting one (1) of the MARTA Reduced Fare Offices: MARTA Headquarters The Five Points Rail Station All MARTA Mobility Customers and companions must pay the fare to ride upon boarding. The Reduced Fare pass is only compatible with one-way tickets, round trips and trip packages in multiples of 10 or 20. Present documented proof of your age (65 years or older), your disability or your status as a Medicare cardholder, Provide a valid photo ID as proof of your identity. The Mobility Bus arrives at the correct scheduled pick-up location before or during the ready window and the customer (or someone on behalf of the customer) informs the Mobility Operator that he or she is not going to travel (Cancel at the Door). A requested trip time may not be available. Customer zip code, which is the password to access the automated system. Wheelchair brakes must always be locked while on the lift. Local, Express, . Student Program (K-12) Group Discount. MARTA Mobility Breeze Cards are not transferable. Five Points Lost and Found Office is temporarily closed. MARTA Mobility Operators are expected to obey the same rules as our customers. The Ready Time is the earliest time in which a vehicle may arrive at the customers location. Ride times are subject to traffic delays or mechanical problems that result in customers on-board time being delayed. Administering medication is the customers responsibility. Explore how you can get around any personal limitations, Talk with you about what you want to do and where you want to go, Teach you to read MARTAs maps and schedules, Teach you to board, ride and exit the rail and buses, Travel with you on those first few trips so you can feel confident on your own. Operators are not permitted to handle service animals. Customers must be ready to depart at their assigned Ready Time. MARTA Mobility Customer entering through Rail Station fare gate The Code prohibits inappropriate behavior on MARTA property to include but not limited to the following: No operating or tampering with any equipment while onboard a Paratransit vehicle. EXAMPLE: Customer prioritizes the Drop-Off Time, Prioritizing Pick-up and Drop off Times: To view the full code, please visit MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. Customers who stand on the lift must be able to stand without assistance and hold the rails with both hands. If the thirty (30) minute ready window has ended and the Mobility Bus has not arrived, the customer should call the ETA line at. MARTA Police (Emergency) 404-848-4911. (Forsyth Street side of the station) You can also contact MARTA customer service: 404-848-5000 or email: schedinfo@itsmarta.com. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. ADA public law defines who is eligible for complementary Paratransit service in Section 223 of the Federal regulations. MARTA Mobilitys pick-up or drop-off locations are directed by the passenger; such as residences, medical facilities, retail outlets or other attractions. Customers will be sent a letter of eligibility determination in writing, or alternative formats if requested. . A Mobility customer must present their MARTA Mobility Breeze Card to have the correct fare deducted from the card. Simply tap your card on the Breeze target wherever your riding. Click this link[ To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM 5:00 PM. EXAMPLE: Customer prioritizes the Pick-Up Time. Using tobacco or electronic cigarettes or vaporizers is prohibited. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. Additional companions will be allowed on a space available basis. PDF version] to print a hardcopy of theMARTA Mobility Eligibility Application for Certification Part B(for the completion by your Health Care Provider). The following rules also apply: If you have a suggestion or a comment about our services, please call MARTAs Customer Service Center at (404) 848-5000 (follow the prompts). Suspensions will be delayed pending the outcome of the appeal and Mobility service will not be interrupted. Customer Service. No commercial or large-size carts, or dollies unless collapsed. At the Lindbergh Reduced Fare office at 2424 Piedmont Rd N.W., Atlanta, GA 30324. Is a shared ride, advanced reservation mode of public transportation. Please note the following: Operators are required to secure the lap and shoulder belts to ensure the customers safety. Customers are encouraged to call the MARTA Reduced Fare office at (404) 848-5112 to report a card lost or stolen. 404-848-5000 . Riders' Advisory Council; . To request an alternative format, please call MARTA during normal business hours at. MARTA Customer Experience. Riders' Advisory Council; MARTA HOPE Program; . A MARTA Mobility Service Agent will explain the service and/or mail an application. The Mobility Bus may arrive prior to 4:15 PM but is not considered late until after 4:45 PM. Train Hours. MARTA attained the Silver level of recognition for its sustainability efforts. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. You must complete Part A and the Part B must be completed by a licensed rehabilitation or healthcare provider who is familiar with your diagnosis. At the expiration of the eligibility certification, customers are required to re-certify for Mobility service. Please note that your application will not be processed until MARTA Eligibility receives your completed Part AandPart B forms. Two important qualifiers to this category are included in the regulations: Architectural barriers (environmental conditions and architectural barriers not under the control of the public entity do not, when considered alone, confer eligibility.). For individuals who wish to learn to navigate MARTAs fixed route and rail systems you may contact MARTAs Travel Training department at 404-848-5193 or 30 Alabama Street, SW If the Mobility Bus arrives anytime between 6:45 AM and 7:15 AM, the customer must board within five (5) minutes of the arrival of the Mobility bus. illness that prevents the customer from calling, an extended medical appointment that does not provide an opportunity to cancel in a timely manner, customers mobility aid fails, etc.). This applies to an individual who, because of their disability, cannot access a bus stop or a train station to board the fixed route system and cannot access their final destination after disembarking from a fixed route bus or train. A CCR will return the call and complete the reservation. Click here to download the Mobility/Paratransit Application. If known, nearest cross streets and easily identified pick-up points. Makes public transit equally accessible for eligible individuals whose disabilities prevent them from getting to and from fixed route services or riding fixed route services. University Program. If a card has been confiscated due to usage by any unauthorized property. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Eligibility for MARTA Mobility usually extends for three (3) years from the date of certification. Click hereto learn about MARTA's Travel Training Program. The goal: make life simpler for all our employees. that the online Mobility application is currently unavailable. Customers with expired passes or insufficient funds on their MARTA Mobility Breeze Cards will not be allowed to ride unless they pay cash for their trip. A MARTA Mobility Service Agent will explain the service and/or mail an application. breezecard.com. Mobility Operators are not permitted to provide assistance that requires them to leave their assigned Mobility Bus unattended for a lengthy period of time or lose their ability to keep their assigned Mobility Bus under visual observation. MARTA Mobility. Lost Item Inquiry Formfor lost items. The position pays very well also. However, a replacement fee will be charged for each lost or stolen card. PROPERTY OF MARTA: This Reduced Fare/Paratransit Breeze Card is the property of MARTA, and must be presented upon use when boarding a MARTA bus or entering a MARTA rail station. Should such assistance be necessary, but unavailable while customers are on the bus, MARTA will contact emergency medical services to administer the required medication at the customers expense. Customer Service Monday - Friday: 8 a.m. until 5 p.m. 404-848-5000 Email: custserv@itsmarta.com Lost & Found Located at MARTA Five Points Station (on the Forsyth Street side of station outside of the paid area). These discounted Breeze Cards are valid on all MARTA buses and trains and are available for pickup at the following locations: Five Points Rail Station 2424 Piedmont Road, NE Jul 8, 2015 - Mobility Customer Care Representative in Atlanta, GA Recommend CEO Approval Business Outlook Pros PAY!! Subscription service is offered as a convenience to our customers and is accommodated on a space available basis. Any article left on a Mobility bus will be turned in to the MARTA Mobility Dispatch office. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . MARTA Transit; Personal Care Attendants (PCAs): A maximum of (two) 2 children under the height of 46" may accompany a MARTA Mobility customer free of charge. Text Only September 2022 Mobility Newsletter, Text Only_May 2022 Mobility On-the-Move Newsletter, July 2022 Mobility On-the-Move Newsletter, Text Only_July 2022 Mobility On-the-Move Newsletter. If you choose to download the pdf version of the Part B application please deliver it to your Provider for completion. Visit our MARTA Mobility page to see the qualifications for this service. Individuals with a hearing impairment may confirm a reservation through the Georgia Relay Service at. 1. Customers who are travelling to or from large, multiple unit apartment or office complexes must meet the Mobility Bus at the curb closest to their address. MARTA Police (Emergency) 404-848-4911. Mobility Operators are permitted to assist ambulatory passengers up and down the steps of the Mobility Bus, as well as steps going to and from the vehicle, unless it poses a direct threat to safety. 30 Alabama Street Atlanta, GA 30303 Monday - Friday 8:30 a.m. until 5 p.m. http://www.itsmarta.com/ride-with-respect.aspx. If trips include transfers to another transit system, MARTA Mobility customers must reserve trips directly with that system and pay the required fare for both MARTA and the other system. Customers may also cancel via the MARTA website @ 6. Customers may also call Reservations and speak with a CCR to cancel a trip no later than 5:00 PM the day before the scheduled travel date. Service cannot be provided earlier, later or on days when regular MARTA service is not available. A $2.00 replacement fee will be charged for the first replacement MARTA Mobility Breeze Card. . We apologize Also, only you are allowed to use your Reduced Fare Breeze Card. MARTA Mobility operates in the same areas of Fulton, DeKalb, and Clayton Counties where MARTAs fixed route bus and rail service is available. Please make sure all personal items are safely secured and out of the way of other customers. MARTA Mobility operates during the same days and hours as the fixed route bus and rail services. When a return trip is needed, indicate the desired pick-up or drop-off time. MARTA Mobility cannot change pick-up times, pick-up or drop-off locations or accommodate requests for early pick-ups on the day of travel. Benefits and job security are a plus also. A $5.00 replacement fee will be charged for all subsequent replacement cards. If anyone else is caught using your card, the card will be confiscated and you will have to wait a minimum of 30 days before receiving a replacement. Keeping a log of your reservation dates, ready times, booking identification numbers, and cancellation reference numbers is highly recommended. University Program. Upon receipt of a completed application, MARTA Mobility must make an eligibility determination within twenty-one (21) calendar days of receipt. Assault or threat of assault is prohibited. MARTA Transit; MARTA Service . Atlanta, Georgia 30324-3330, Please include the following information when calling or writing: Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. May 21, 2021 Atlanta, GA Transdev launches new partnership with MARTA Mobility to support Paratransit Services and ADA Eligibility Transdev is excited to kick off a new, three-year partnership with Metropolitan Atlanta Rapid Transit Authority (MARTA) this week. The CCR evaluates alternatives and may offer the customer a 6:45 AM Ready Time. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. Claim your pass with the appropriate voucher links above. B. . MARTA Mobility is a complementary paratransit service that serves 11,000 individuals who are unable to utilize accessible fixed route public transit due to a physical or cognitive disability or limiting health condition. 1. Visit our MARTA Mobility page to see the qualifications for this service. MARTA Transit; MARTA Service; Facebook; Instagram; To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. Appeals must be received within sixty days (60) of receipt of the denial letter. It is the customers responsibility to maintain a valid MARTA Breeze Card and to reapply for service prior to ones eligibility expiration date. A customer traveling from a large office building, medical facility, or other similar area must meet the vehicle at the curb closest to the main reception desk or lobby entrance. Update: The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Mobility Operators are permitted to assist customers who utilize wheelchairs or other mobility aids up or down one curb or step unless it poses a safety risk. Door to Door Assistance is available upon requests (see pages 5 - 6). Visiting customers must provide verification of their eligibility to MARTAs eligibility department. A MARTA Mobility Service Agent will explain the service and/or mail an application. The PCA may either be an employee of the customer, a relative, a friend, or a care provider. This service is designed for customers who can use the fixed route system if an accessible route is available to them. It is the operators responsibility to ensure that mobility aids are safely secured. Customers who require door-to-door assistance should make this request at the time a reservation is made; however, MARTA Mobility will make its best efforts to provide the needed assistance to customers who do not request assistance in advance. Customers can load their Mobility Photo ID Breeze Cards at any of our Breeze Vending Machines around MARTA. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. The customer cancels a scheduled trip less than two (2) hours before the established Ready Time (Late Cancel). Exact addresses of both the origin and destination. Wheelchair users must wait for operators assistance and follow instructions for entering and exiting the Mobility Bus. Part B of the application must be completed by a licensed rehabilitation or medical professional affiliated with an accredited service center working with disabilities. traveltraining@itsmarta.com. Customers infractions will be reviewed at the end of each month and their future Mobility service may be suspended if the infractions are deemed excessive.. view details. Visitors with Disabilities: Visitors to MARTAs service area who are certified with another Paratransit or similar service will be given presumptive eligibility and able to ride MARTA Mobility for up to twenty-one (21) days each year without requiring certification by MARTA. If the Mobility Bus arrives anytime between 4:15 PM and 4:45 PM, the customer must board within five (5) minutes of the arrival of the Mobility Bus. MARTA is a stable in Atlanta and people stay with them till retirement. How do I use my Reduced Fare Breeze Card? The thirty (30) Minute Ready Window will begin at the stated Ready Time. Example: During the review of infractions for the month of June, it was determined that the systems average number of No-Show infractions for the month was two (2). The buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta. To request information in another language or in an accessible format call 404-848-4037/ 404-848-5665- TTY, Click hereto view the MARTA Mobility Guide. Individuals with a hearing impairment may use Georgia Relay Service at 711 or TTY 1-800-255-0135. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . Note:You can check the expiration date of your card at a Breeze Vending Machine, or make note of the cards expiration date, which appears each time you tap your card at the rail station fare gate, at the bus fare box and at the Breeze Vending Machine.

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